Warranty, Return & Refund Policy

At HZSTech.pk, we aim to provide premium audio gear and reliable customer service. Please read our policy carefully before placing your order.

Policy Quick Summary (Google Merchant Terms)

Return Acceptance: Returns and refunds are strictly accepted for defective, damaged, or incorrect items under our 1-month warranty. We do not accept returns for change of mind.
Return Window: 30 days (1 month) from the date of purchase.
Return Shipping Cost: Paid entirely by HZSTech.pk (Free to the customer) for verified defective or damaged claims.
Restocking Fees: No restocking fees are charged ($0 / 0%).
Product Condition: Items must be in their original packaging with all included accessories. A parcel opening video is mandatory to verify transit damage or missing items.

1. Warranty Period & Coverage

All products purchased from HZSTech.pk include a 1-month warranty starting from the date of purchase. During this period, customers may request a return, replacement, or support if the product is found to have a manufacturing defect.

2. Important Instructions for IEM (In-Ear Monitor) Users

Use a Proper DAC: If you plan to use 3.5mm IEMs with Type-C devices, please use a dedicated, high-quality Digital-to-Analog Converter (DAC). Do not use cheap, unbranded local converters, as they can cause electrical damage to the IEM drivers and heavily degrade sound quality.
Audio Imbalance / Low Volume: If you notice one side of your IEM sounds quieter than the other, 99% of the time it is caused by earwax or moisture blocking the inner nozzle filter mesh. Simply remove the silicone eartips and gently clean the mesh to restore full audio balance.
Lifetime Authenticity Guarantee: All our audio products are guaranteed 100% original, brand new, and factory sealed. We source directly from official manufacturers with absolutely no middlemen or local buying involved. Because we control our supply chain, we proudly stand behind every item with a Lifetime Authenticity Guarantee.

3. Conditions for Warranty & Damage Claims

To successfully claim an exchange or report a damaged item, the following conditions must be met:

Mandatory Parcel Opening Video: Customers must record a clear, continuous, unedited video while opening the delivery parcel for the first time. The video must clearly show the shipping label, the outer packaging condition, and the product box inside.
Claims regarding missing, incorrect, or transit-damaged items will not be accepted without this mandatory parcel opening video.

4. Items Not Covered Under Warranty

The warranty is automatically voided and does not cover:

Physical damage caused by the user (dropped items, broken pins, snapped cables).
Damage due to misuse, improper storage, or excessive moisture/sweat exposure.
Damage caused by accidents, water exposure, fire, or unauthorized repair attempts.
Change of Mind: Returns, refunds, or exchanges are not accepted if a customer changes their mind after purchase. Please review product specifications, reviews, and details carefully before ordering.

5. Return Procedure & Resolutions

Contact Support: If you receive a defective or damaged product, contact our support team through our official communication channels within the 1-month warranty window.
Submit Evidence: Provide your order details, clear photos of the issue, and your mandatory parcel opening video.
Inspection & Resolution: Once our team verifies the claim, we will guide you through the return shipping process. Return shipping costs for verified defects are fully borne by HZSTech.pk. Upon receiving and inspecting the item, we will issue a brand-new replacement or a full refund, depending on stock availability.

6. Policy Updates

HZSTech.pk reserves the right to update or modify this policy at any time without prior notice.

For any inquiries regarding warranties, returns, or technical support, please reach out to HZSTech.pk customer service through our official contact channels.